Terms of Service

Last updated: July 4, 2026  ·  Beta

1. The agreement

These Terms govern your use of Harness — the service at getharness.ca and app.getharness.ca, its email addresses (learn@, hello@, help@ and their French aliases), and anything Harness sends on your behalf. By starting a pilot, forwarding email to a Harness address, or clicking a claim link, you agree to these Terms for the business you represent, and confirm you're allowed to. Harness is a tool for businesses, not a consumer product.

2. What Harness does — and how it stays under your control

Harness reads the business messages you route to it, drafts replies using the prices, hours, and facts you've taught it, and sends them with your approval. Three things matter:

• Approval-first. By default nothing goes to your customers until you tap Approve. Every draft waits for you.
• The trust dial. You can choose, per kind of message, to loosen review — from "review everything" to "handle on its own." Easing a dial is your standing instruction to send that kind of message without a per-message check. You can tighten it again any time, and every change is logged.
• The record. Harness keeps a trace of what it received, what it drafted, what you changed, and what was sent — so you can always see what happened on your behalf.

3. This is a free beta

• A pilot workspace is free. It may be feature-limited, rate-limited, and time-limited, and we may close inactive pilots or the beta itself.
• There is no uptime guarantee or SLA during the beta. We work to keep it reliable, but things can break.
• Any early-adopter or "free for good" offer is honoured as described when you joined, tied to your workspace, and not transferable.

4. Your responsibilities

• Teach it the truth. Drafts are built from the prices, hours, and facts you provide or confirm. If you teach it a wrong price, it will quote a wrong price. Keeping those current is your job.
• Review what you approve. An approved message is your message. Check the numbers and commitments the same way you'd check an employee's draft before it goes out.
• You are the sender. Messages Harness sends for you are sent by your business. You're responsible for having whatever consent or business relationship the law — including Canada's anti-spam law (CASL) — requires with the people you message. Replying to someone who wrote to you is normally fine; using Harness to send unsolicited bulk email is on you and may get your workspace suspended.
• Use it lawfully. No unlawful, deceptive, or harassing content; no attempts to break, probe, or overload the service or reach other customers' data.
• It isn't professional advice. Harness drafts business correspondence. It is not a lawyer, accountant, engineer, or clinician, and its output isn't professional advice.

5. AI output — the plain limits

• Drafts are machine-generated and can be wrong — a misread message, an outdated fact, a wrong number. The approval step exists precisely because of this.
• Anything shown as an estimate (for example "time returned") is labelled as an estimate, not a guarantee.
• When you ease the trust dial, you accept that some messages in that category send without a per-message check. They're still yours — sent under the settings you chose.

6. Your data stays yours

Your messages, your customers' details, the facts you teach it, and your traces are your business's data. You give us only the permission we need to run the service on it (receive, store, process with AI models, show it back to you, and send at your direction). You can get a machine-readable export of what we hold and have your data erased — see the Privacy Policy. The Harness software, templates, and brand remain ours.

7. As-is, and the limit on our liability

The service is provided "as is" and "as available." To the maximum extent the law allows, we disclaim other warranties, including any promise that drafts will be accurate, that messages will be delivered, or that the service won't be interrupted.

• Cap. Because the beta is free, our total liability to you for any claim arising from the service is limited to CAD $100.
• Excluded loss. Neither of us is liable for indirect or consequential loss — including lost profits, lost business, or lost goodwill. For clarity, that includes loss said to come from a message the service drafted or sent, a message it failed to send, or a delay in sending. The approval flow and trust dial are the agreed way of controlling that risk.
• Nothing here limits liability that the law does not allow to be limited.

8. Suspension and ending things

You can stop any time — export your data or ask for erasure. We may suspend or close a workspace for a material breach of these Terms, to comply with the law, or to protect the service or other customers, with notice where practical. After closing, we keep only what we must (for example the CASL opt-out list and audit records).

9. Changes to these Terms

We're early, and these Terms will get more detailed over time. If we make a meaningful change we'll update the date above and, where it matters, let you know. Continuing to use Harness after a change means you accept it.

10. Governing law & language

These Terms are governed by the laws of {{GOVERNING_PROVINCE}} and the federal laws of Canada that apply there.

Langue. Harness serves customers in French in Québec. A French version of these Terms is being prepared; if you need to be bound in French, contact us before agreeing and we'll provide it.

Who we are

Harness is operated by {{LEGAL_ENTITY}}, {{MAILING_ADDRESS}}. Questions about these Terms? Email [email protected] and a real person will answer.